Privacy Policy
The Serenity Resort Residence
Last updated: Feb 05, 2026
The Serenity Resort Residence website is owned and operated by PT Dwidaya Gemilang Abadi, which acts as the data controller of your personal data.
We have adopted this Privacy Policy to explain how we collect, use, store, and protect personal data obtained through The Serenity Resort Residence website, digital forms, and marketing activities. By accessing and using this website, you agree to the terms described in this Privacy Policy.
We are committed to safeguarding your personal data and ensuring its confidentiality and security.
1. Personal Information We Collect
a. Information Collected Automatically
When you visit The Serenity Resort Residence website, we may automatically collect certain information about your device, including:
Web browser type and version
IP address
Time zone
Cookies and similar tracking technologies
Additionally, we collect information regarding:
Pages viewed
Referring websites or search terms
Interaction patterns within the website
This information is referred to as Device Information and is used for analytical and security purposes.
b. Information You Provide Voluntarily
When you fill out forms, request information, or communicate with us, we may collect personal data including but not limited to:
Full name
Email address
Phone number / WhatsApp number
City or area of residence
Other information relevant to your interest in our property projects
This data is collected to support marketing communication, customer service, and sales follow-up related to The Serenity Resort Residence.
2. Purpose of Data Processing
We process your personal data for the following purposes:
To respond to inquiries and provide information about our property projects
To follow up on your interest in The Serenity Resort Residence
To deliver promotional materials, offers, and project updates
To improve website performance and user experience
To maintain internal records and business operations
We only process data that is necessary and relevant to these purposes.
3. Legal Basis and Data Minimization
Customer data security is our top priority. We process only the minimum amount of personal data required to operate our website and conduct marketing and sales activities.
Automatically collected data is used solely for:
Detecting potential abuse or misuse
Generating aggregated statistical insights
This data does not personally identify individual users.
4. Data Sharing and Third Parties
Personal data may be shared internally with:
Authorized marketing and sales teams
Official partners or service providers directly related to our business operations
We do not sell, rent, or trade your personal data to third parties without your consent, except where required by law.
5. Your Rights
You have the right to:
Request access to your personal data
Request correction or updates to your data
Request deletion of your personal data
Withdraw consent for marketing communications at any time
Requests related to personal data can be submitted through the contact information provided below.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. These technologies do not collect sensitive personal information without user consent.
7. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external websites they visit.
8. Information Security
We store personal information on secure servers and apply reasonable administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or electronic storage is completely secure.
9. Legal Disclosure
We may disclose personal data if required by law or when we believe in good faith that such action is necessary to:
Comply with legal obligations
Protect our legal rights
Ensure user safety
Prevent fraud or respond to lawful government requests
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
11. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:
The Serenity Resort Residence
📧 Email: markom.theserenity@gmail.com